Terms & Condition

Last updated: 11 November 2025

At Sero, your privacy matters. This Privacy Policy explains how we collect, use, and protect your personal information in accordance with the Personal Data Protection Act 2010 (PDPA) of Malaysia.

1. Information We Collect

We may collect the following types of information:

• Personal Information: name, email, phone number, shipping and billing address, and payment details (processed securely through our payment gateway).
  
  

• Technical Information: IP address, browser type, device information, and pages visited.
  
  

• Cookies: small data files used to enhance your browsing experience (see section below).
  
  

2. How We Use Your Information

Your personal information is used to:

• Process and deliver your orders.
  
  

• Communicate updates, confirmations, and support.
  
  

• Improve our products, website, and services.
  
  

• Send promotional or marketing updates (only with your consent).
  
  

We do not sell, rent, or trade your personal information to third parties.

3. Sharing of Information

We may share your data only with trusted third parties necessary to operate our business, such as:

• Payment gateways for transaction processing;
  
  

• Courier and logistics providers for delivery;
  
  

• Service providers for IT support and analytics.
  
  

All third parties are required to handle your data securely and in compliance with the PDPA.

4. Cookies

We use cookies to analyze traffic and enhance your browsing experience.
You can disable cookies in your browser settings, but some features of the Site may not function properly.

5. Data Protection and PDPA Compliance

Sero complies with the Personal Data Protection Act 2010 (PDPA).
We take reasonable steps to:

• Safeguard your personal data against unauthorized access or disclosure;
  
  

• Retain data only as long as necessary for the purpose it was collected;
  
  

• Ensure that any third-party processors comply with PDPA standards.
  
  

If you believe your personal data has been misused, you may contact us or file a complaint with the Personal Data Protection Commissioner of Malaysia.

6. Your Rights

You may, at any time:

• Request access to your personal data;
  
  

• Request correction or deletion of your personal data;
  
  

• Withdraw consent for marketing or data processing.
  
  

To exercise these rights, please contact hello@ser-o.com.

7. Third-Party Links

Our Site may contain links to external websites. Sero is not responsible for the content or privacy practices of such third parties.

8. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes for which it was collected or as required by law.

9. Updates to This Policy

This Privacy Policy may be updated periodically to reflect operational or legal changes. The latest version will always be posted on this page.

10. Contact Us

For privacy inquiries or concerns, please contact:
📧 hello@ser-o.com